Terms & Conditions
This document is an electronic record in terms of Information Technology Act, 2000 and rules framed thereunder as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
The Website is registered in the name of AD SCHAFFEN PRIVATE LIMITED with its office at 1/104, SANJAY NAGAR,ERODE ROAD,KARUR – 639 002 ,TAMIL NADU, India (hereinafter referred to as " ADT SCHAFFEN").
Use of the Website, either by registration or by any other means, is available only to persons, who are 18 years of age and above and persons who can enter into a legally binding contract as per the Indian Contract Act, 1872 and/or are not barred by any law for the time being in force. If you access the Website, either by registration on the Website or by any other means, not as an individual but on behalf of a legal entity, you represent that you are fully authorized to do so and you agree to be accountable for the same.
User Account, Password, and Security:
You will receive a password and account designation upon completing the Website's registration process. You are responsible for maintaining the confidentiality of the password and account, and are fully responsible for all activities that occur under your password or account. You agree to (a) immediately notify www.adtsaral.in of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. www.adtsaral.in cannot and will not be liable for any loss or damage arising from your failure to comply with this clause.
When you use the Website or send emails or other data, information or communication to us, you agree and understand that you are communicating with us through electronic records and you consent to receive communications via electronic records from us periodically and as and when required. We may communicate with you by email or by such other mode of communication, electronic or otherwise.
Conditions for customer support chat
1. ADT SCHAFFEN may suspend our live support service at any time without notice.
2. ADT SCHAFFEN or its executives are not responsible for any delay caused in attending to or replying to the queries via chat.
3. Any communication through chat may be stored by ADT SCHAFFEN for future reference; the customer will not have the right to access this information at a later date.
4. While chatting you may not put on any objectionable information i.e. unlawful, threatening, abusive, defamatory, obscene information.
5. The chat room will not be used for selling of any products or advising on business opportunity or any other form of solicitation.
6. You may proceed further, and chat with our online customer care executive only if you agree to the above terms and conditions.
Membership on the Website is free. There is no charge or fee for browsing on the Website. However, we reserve the right to charge fee and change our policies from time to time. In particular, we may at our sole discretion introduce new services and modify some or all of the existing services offered on the Website. In such an event, we reserve, without notice to you, the right to introduce fees for the new services offered or amend/introduce fees for existing services, as the case may be. Changes to the fee and related policies shall automatically become effective immediately once implemented on the Website. Unless otherwise stated, all fees shall be quoted in Indian Rupees. You shall be solely responsible for compliance of all applicable laws including those in India for making payments to us.
Use of the Website
You agree, undertake and confirm that your use of Website shall be strictly governed by the following binding principles:
1. You shall not host, display, upload, modify, publish, transmit, update or share any information which:
(a) belongs to another person and to which You do not have any right to.
(b) is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever; or unlawfully threatening or unlawfully harassing including but not limited to "indecent representation of women" within the meaning of the Indecent Representation of Women (Prohibition) Act, 1986;
(c) is misleading in any way.
(d) is patently offensive to the online community, such as sexually explicit content, or content that promotes obscenity, pedophilia, racism, bigotry, hatred or physical harm of any kind against any group or individual;
(e) harasses or advocates harassment of another person;
(f) involves the transmission of "junk mail," "chain letters," or unsolicited mass mailing or "spamming";
(g) promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libelous;
(h) infringes upon or violates any third party's rights (including, but not limited to, intellectual property rights, rights of privacy (including without limitation unauthorized disclosure of a person's name, email address, physical address or phone number) or rights of publicity);
(i) promotes an illegal or unauthorized copy of another person's copyrighted work (see "Copyright complaint" below for instructions on how to lodge a complaint about uploaded copyrighted material), such as providing pirated computer programs or links to them, providing information to circumvent manufacture-installed copy-protect devices, or providing pirated music or links to pirated music files;
(j) contains restricted or password-only access pages, or hidden pages or images (those not linked to or from another accessible page);
(k) provides material that exploits people in a sexual, violent or otherwise inappropriate manner or solicits personal information from anyone;
(l) provides instructional information about illegal activities such as making or buying illegal weapons, violating someone's privacy, or providing or creating computer viruses;
(n) contains video, photographs, or images of another person (with a minor or an adult).
(o) tries to gain unauthorized access or exceeds the scope of authorized access to the Website or to profiles, blogs, communities, account information, bulletins, friend request, or other areas of the Website or solicits passwords or personal identifying information for commercial or unlawful purposes from other users;
(q) solicits gambling or engages in any gambling activity which We, in Our sole discretion, believe is or could be construed as being illegal;
(r) interferes with another user's use and enjoyment of the Website or any other individual's user and enjoyment of similar services;
(t) harm minors in any way;
(u) infringes any patent, trademark, copyright or other proprietary rights or third party's trade secrets or rights of publicity or privacy or shall not be fraudulent or involve the sale of counterfeit or stolen items;
(v) violates any law for the time being in force;
(w) deceives or misleads the addressee/ users about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
(x) impersonate another person;
(y) contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource; or contains any Trojan horses, worms, time bombs, cancelbots, easter eggs or other computer programming routines that may damage, detrimentally interfere with, diminish value of, surreptitiously intercept or expropriate any system, data or personal information;
(z) threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.
(aa) shall not be false, inaccurate or misleading;
(ab) shall not, directly or indirectly, offer, attempt to offer, trade or attempt to trade in any item, the dealing of which is prohibited or restricted in any manner under the provisions of any applicable law, rule, regulation or guideline for the time being in force.
(ac) shall not create liability for us or cause us to lose (in whole or in part) the services of our ISPs or other suppliers;
1. You shall not use any "deep-link", "page-scrape", "robot", "spider" or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Website or any Content, or in any way reproduce or circumvent the navigational structure or presentation of the Website or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Website. We reserve our right to bar any such activity.
2. You shall not attempt to gain unauthorized access to any portion or feature of the Website, or any other systems or networks connected to the Website or to any server, computer, network, or to any of the services offered on or through the Website, by hacking, password "mining" or any other illegitimate means.
3. You shall not probe, scan or test the vulnerability of the Website or any network connected to the Website nor breach the security or authentication measures on the Website or any network connected to the Website. You may not reverse look-up, trace or seek to trace any information on any other user of or visitor to Website, or any other customer, including any account on the Website not owned by You, to its source, or exploit the Website or any service or information made available or offered by or through the Website, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than your own information, as provided for by the Website.
4. You shall not make any negative, denigrating or defamatory statement(s) or comment(s) about us or the brand name or domain name used by us including the terms [inter – dia discussed here], or otherwise engage in any conduct or action that might tarnish the image or reputation, of ADT SCHAFFEN, or its suppliers or otherwise tarnish or dilute any of ADT SCHAFFEN's trade or service marks, trade name and/or goodwill associated with such trade or service marks, trade name as may be owned or used by us including that duly licensed from various entities. You agree that You will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Website or ADT SCHAFFEN's systems or networks, or any systems or networks connected to ADT SCHAFFEN.
5. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the Website or any transaction being conducted on the Website, or with any other person's use of the Website.
6. You may not forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal You send to us on or through the Website or any service offered on or through the Website. You may not pretend that You are, or that You represent, someone else, or impersonate any other individual or entity.
10. Your correspondence or business dealings with, or participation in promotions of, advertisers found on or through the Website, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between You and such advertiser. We shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such advertisers on the Website.
11. It is possible that other users (including unauthorized users or "hackers") may post or transmit offensive or obscene materials on the Website and that You may be involuntarily exposed to such offensive and obscene materials. It also is possible for others to obtain personal information about You due to your use of the Website, and that the recipient may use such information to harass or injure You. We does not approve of such unauthorized uses, but by using the Website You acknowledge and agree that we are not responsible for the use of any personal information that You publicly disclose or share with others on the Website. Please carefully select the type of information that You publicly disclose or share with others on the Website.
Contents Posted on Website
All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork and computer code (collectively referred to as "Content"), including but not limited to the design, structure, selection, coordination, expression, "look and feel" and arrangement of such Content, contained on the Website is owned and controlled or licensed by us, and is protected by trade dress, copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws.
You may use information on the products and services purposely made available on the Website for downloading, provided that you (1) do not remove any proprietary notice language in all copies of such documents, (2) use such information only for your personal, non-commercial informational purpose and do not copy or post such information on any networked computer or broadcast it in any media, (3) make no modifications to any such information, and (4) do not make any additional representations or warranties relating to such documents.
Links to Third Party Websites
The Website or third parties may provide links to other websites or resources. Since ADT SCHAFFEN has no control over such websites and resources, you acknowledge and agree that ADT SCHAFFEN is not responsible for the availability of such external websites or resources, and does not endorse and is not responsible or liable for any content, advertising, products or other materials on or available from such websites or resources. You further acknowledge and agree that ADT SCHAFFEN shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such website or resource.
We welcome links to the Website. You may establish a hypertext link to the Website, provided that the link does not state or imply any sponsorship or endorsement of your website by ADT SCHAFFEN. You must not use on your website or in any other manner any trademarks, service marks or any other materials appearing on the Website, including any logos or characters, without our express written consent. You must not frame or otherwise incorporate into another third party website or present in conjunction with or juxtaposed against such a website any of the content or other materials on the Website without our prior written consent.
You hereby declare that you have provided all necessary details for the shipment of the product to the destination specified by you in the Order. You further declare that the product will be acquired for personal use of the purchaser. The product will not be sold, resold, bartered or in any way disposed for profit.
Disclaimer of Warranties/Limitation Of Liability
ADT SCHAFFEN has endeavoured to ensure that all the information on the Website is correct, but ADT SCHAFFEN neither warrants nor makes any representations regarding the quality, accuracy or completeness of any data, information, product or service. In no event shall ADT SCHAFFEN be liable for any direct, indirect, punitive, incidental, special, consequential damages or any other damages resulting from:
(a) the use or the inability to use the services;
(b) unauthorized access to or alteration of the User's transmissions or data;
(c) any other matter relating to the services; including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Website or service. Neither shall ADT SCHAFFEN be responsible for the delay or inability to use the Website or related services, the provision of or failure to provide services, nor for any information, software, products, services and related graphics obtained through the Website, or otherwise arising out of the use of the Website, whether based on contract, tort, negligence, strict liability or otherwise. Further, ADT SCHAFFEN shall not be held responsible for non-availability of the Website during periodic maintenance operations or any unplanned suspension of access to the Website that may occur due to technical reasons or for any reason beyond ADT SCHAFFEN's control. The User understands and agrees that any material and/or data downloaded or otherwise obtained through the Website is done entirely at their own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material and/or data.
While availing any of the payment method/s available on the Website, ADT SCHAFFEN will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to you due to:
1. Lack of authorization for any transaction/s, or
2. Exceeding the preset limit mutually agreed by you and between your Bank/s, or
3. Any payment issues arising out of the transaction, or
4. Decline of transaction for any other reason/s.
Before shipping / delivering your order to you, we may request you to provide supporting documents (including but not limited to Government issued ID and address proof) to establish the ownership of the payment instrument used by you for your purchase. This is done in the interest of providing a safe online shopping environment to our users.
Credit Card Details
you agree understand and confirm that the credit card details provided by you for availing of services on www.adtsaral.in will be correct and accurate and you shall not use the credit card which is not lawfully owned by you, i.e. in a credit card transaction, you must use your own credit card. You further agree and undertake to provide the correct and valid credit card details when making payment on www.adtsaral.in . Your credit card information never reaches adtsaral.in ; we just get 'pass,' 'hold' or 'fail' message from our payment gateways. The said information will not be utilized and shared by our payment gateways or www.adtsaral.in with any of the third parties unless required for fraud verifications or by law, regulation or court order. ADT SCHAFFEN will not be liable for any credit card fraud. The liability for use of a card fraudulently will be on you and the onus to 'prove otherwise' shall be exclusively on you.
ADT SCHAFFEN reserves the right to recover the cost of goods, collection charges and lawyer's fees from persons using the Site fraudulently. ADT SCHAFFEN reserves the right to initiate legal proceedings against such persons for fraudulent use of the Site and any other unlawful acts or omissions in breach of these terms and conditions.
We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time. In case on any such issues, please contact our banking Partner CORPORATION BANK , KARUR BRANCH.
Intellectual Property Rights
Without limiting other remedies, we may limit your activity, immediately remove your information, warn other Users of your actions, temporarily/indefinitely suspend or terminate or block your membership, and/or refuse to provide you with access to the Website in the event, but not limited to:
2. If we are unable to verify or authenticate any information you provide; or
3. If it is believed that your actions may cause legal liability for you, other users or us.
Any dispute or difference either in interpretation or otherwise, of any terms of this User Agreement between the parties hereto, the same shall be referred to a sole arbitrator who will be appointed by ADT Schaffen as per the provisions of the Arbitration and Conciliation Act, 1996 as amended from time to time and his decision shall be final and binding on the parties hereto. The above arbitration shall be in accordance with the Arbitration and Conciliation Act, 1996 as amended time to time. The arbitration shall be held in Karur and the conduct of proceedings shall be in English.
Trademark, Copyright and Restriction
This Website is controlled and operated by ADT SCHAFFEN and goods are sold by ADT SCHAFFEN. All material on this Website, including images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks, and other intellectual property rights that are owned and controlled by us or by other parties that have licensed their material to us. Material on Website owned, operated, licensed or controlled by us is solely for your personal, non-commercial use. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by e-mail or other electronic means and whether directly or indirectly and you must not assist any other person to do so. Without the prior written consent of the owner, modification of the materials, use of the materials on any other website or networked computer environment or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited. Any use for which you receive any remuneration, whether in money or otherwise, is a commercial use for the purposes of this clause.
We respect the intellectual property of others. In case you feel that your work has been copied in a way that constitutes copyright infringement you can write to us at ADT SCHAFFEN, 1/104, Sanjay nagar , Erode road , Karur-639 002 , Tamilnadu, India
Risk of Loss
All items purchased on the Website are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
We try to be as accurate as possible. However, we do not warrant that product description or other content of this Website is accurate, complete, reliable, current, or error-free.
If ADT SCHAFFEN comes across any difference in pricing resulting from typographic errors w.r.t pricing or product information, ADT SCHAFFEN shall have the right to rectify the same or cancel the order(s) and refund monies, if any, collected from you within fifteen business days of such corrective action taken. The mode of refund will be the same as at the time of placing the order.
Cancellation of Order
We reserve the right to cancel any order at our sole discretion, under a situation where we are not able to meet the requirement of the order placed or order so placed/cancelled does not comply with the our policy or for any other reason. However, we will ensure that any communication of cancellation of an order, so cancelled, is intimated within appropriate time to the concerned person and any applicable refund will be made in reasonable time.
Limitation of Liability
Please send any questions or comments regarding this Website to
ADT SCHAFFEN PRIVATE LIMITED ,
1/104, Sanjay nagar ,
Erode road ,
Karur-639 002 ,
E-Mail – firstname.lastname@example.org
Phone - INDIA- 10:00 to 18:00 IST: +91-4324-650381,225880
In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
ADT Schaffen Private Limited,
Karur – 639 002.
Ph: +91-9894878795 - 10:00 to 18:00 IST
We, at ADT SCHAFFEN are committed to providing our customers complete satisfaction by enhancing your shopping experience as well as providing the best quality products and services. Thus we are always eager and willing to go the extra mile for our customers.
In case you are unsatisfied with the product received from us you may contact our Support Team with your Complaints/Grievances at 324 -email@example.com who will revert back to you at the earliest; or else fell free to give Us a call to our customer care department at
INDIA- 10:00 to 18:00 IST : +91-4324-225880 , 650381 , 9894878795
Product received in Damaged Condition/Manufacturing defect or Wrong Item
If on receipt of the package, it is noticed that the outer packaging of the product is damaged or tampered with, immediately confirm the quality/quantity of the product against the invoice before accepting the package. If any discrepancy is noticed, either refuse to accept the delivery or accept the delivery only after confirming the contents of the package. The customer should also lodge a complaint with the local office of the courier agency as well as send us a detailed mail (including photographs) of the issue at firstname.lastname@example.org so that we can ensure that no such event occurs in the future.
If the product received is found in a damaged condition or with a manufacturing defect or if a wrong product has been sent, kindly contact our customer care department at
INDIA- 10:00 to 18:00 IST : +91-4324-650381,225880, 09894878795
or send us a detailed mail (including photographs) of the product at email@example.com, within 48 hours of receiving the product. Kindly retain all the packaging material, documents as well the product itself until receipt of instructions from ADT SCHAFFEN regarding the issue. If in case you have any other complaints, email ADT SCHAFFEN at firstname.lastname@example.org within 48 hours of receiving the product.
DO NOT return any product before receiving confirmation from ADT SCHAFFEN regarding the same. If any product is returned without confirmation from our side we will not take responsibility for the product nor issue any replacement or money back.
We will examine the product in light of the mail you sent for all claimed defects/mistakes of the goods. If we find on examination of the product that an error has occurred on the customer's side, then we will return the product to the customer, AT THE COST OF THE CUSTOMER.
All return couriers should be made through reputed courier agencies and all cost regarding the same shall be borne by the customer (applicable for all countries outside India). It is the customer's responsibility to ensure safe delivery of the returned product by ADT SCHAFFEN.
While returning the defective product, kindly mark the package as "DEFECTIVE PRODUCT." The product returned should be in the original condition and we DO NOT take back any product that is found to be used by the customer, or with any wear and tear occurring from its use. We will not take responsibility for any such product that is returned to Us.
If on examination of the customer's email in light of the received product, we find that all complaints are genuine, then ADT SCHAFFEN shall replace the product at its own cost (including shipping to the customer). If in case the product is no longer available, we will refund the money to the customer excluding taxes, duties, bank charges and other processing overheads applicable to the customer. For this, the customer will be informed to send us the details of his/her account number and will be refunded within fifteen days of receipt of the returned product. Our customer care executive will contact the customer and guide him/her through the steps of the refund process.
If in the case of a purchase having multiple items, it is found that one of the items is wrong/missing, we will supply the original product at our own cost; if that product is not available, then we will offer a partial refund, for that product only, if it is returned to Us within the specified time, and all the complaints are genuine.
The individual features of all the products and their specifications (weight, colour etc) as shown on our website are only fairly accurate values. While we at ADT SCHAFFEN attempt to ensure the accuracy of all the specifications of our products; there may however occur variations in colour of the actual product against that as shown on the website due to the nature of the dyes, lighting conditions and differences in display output due to colour settings and digital photography, as well as the capability of different monitors.
The customer must keep in mind these factors while placing his/her order.
Some Points to be noted while choosing a Product:
1. The most accurate colour of the product is mentioned in the detailed description of each item provided along with it and not necessarily the name or colour category to which it has been assigned.
2. All colours shall be subject to a change of plus or minus 10% as shown in the image.
3. Products which are embroidered with sequins, beads, mirrors may have a tendency to come off in spite of meticulous care.
4. The colours green and blue may sometimes overlap (that is green shade may appear blue in the image and vice versa). Same is the case with off white, white and cream colours.
5. The colours red, maroon and orange have a tendency to reflect a different colour than their original shade.
6. In some of the images, the blouse displayed may not be the one that comes with the saree. Nevertheless, we assure you that each saree comes with a blouse that suits it.
7. Every saree at ADT SCHAFFEN comes with an unstitched attached blouse, but the customer has to get the blouse tailored by his/her own stylist/tailor.
In case of any doubts, the user may seek clarifications from ADT SCHAFFEN through email@example.com or call our customer care at
INDIA- 10:00 to 18:00 IST : +91-4324- 650381, 225880 , 09894878795
; but should not use any service or place an order before he/she gets written clarification( via email ) about the same.
Shipping and Delivery Policy
ADT SCHAFFEN at its own cost guarantees to deliver products to all cities and states across India. In the case of international orders, the customer himself/herself shall have to bear the cost of shipment which will be displayed at time of checking out based on the weight of the product and/or the size of the package required. ADT SCHAFFEN shall not be liable for delays resulting from incomplete address listings. In the event of a reshipment of the same order, customers will be responsible to pay re-shipping charges for the reshipment and any related fines/penalties.
To ensure safe delivery of all products, the same are double packed in thick paper and cardboard box. All orders are shipped by the best transport/courier agency (First Flight) and home delivered within approximately 3-6 working days after dispatch of the shipment.
GIFT DELIVERIES BEING MADE TO COLLEGE/HOSTELS/SCHOOLS ARE SOLELY AT CUSTOMER'S RISK. In case the authorities of such places fail to accept the package, for any reason, ADT SCHAFFEN will under no circumstances issue a refund or credit to the customer's account, nor shall ADT SCHAFFEN attempt re-shipment of the same order. When availing the "send a gift" option, the delivery will be made to the address specified by the customer at the time of purchase of the product. By providing separate "Billing Address" and "Shipping Address", the customer can choose as to where the invoice should be sent (subject to applicable laws) and where the product is to be shipped to.
Since transport/courier agencies do not deliver to P.O. Box address, customers are requested to provide full address with pin code / zip code. NOTE: Billing Address shall mean the address where a customer receives the credit card bills. Shipping address shall mean the address where the order shall have to be delivered.
Generally no deliveries can be made on Saturdays and Sundays. However, in case of emergency, solely at the discretion of ADT SCHAFFEN, delivery may be made on Saturdays.
ADT SCHAFFEN uses the services of one of the best transport/courier agency First Flight, who deliver within 3-6 days to all Major cities of India
On special request, ADT SCHAFFEN may also provide special quotes for shipping, in case merchandise order amount is large. Customer may send email to firstname.lastname@example.org for further details.
In case of multiple orders, Customer may receive the same separately, depending on product availability and shipping locations.
All products shall be shipped from India.
ADT SCHAFFEN shall not give any refund, returns, replacement & exchange for reason of delay caused due to the carrier agency.
ADT SCHAFFEN shall intimate by email, in case of delay in shipping due to un-availability of stock or due to unusual delay in filling an order.
At the time of purchase, an approximate time for shipment has been provided for each product individually; which are merely indicative. Products may be shipped either earlier or later depending on availability of product and other factors.
In Order to get an accurate estimate of shipment time, kindly make use of our "Order Tracking" facility as well as various other tools to enable the customer to track his/her order.
As far as possible, product orders shall be processed within 24-48 hours of the order being placed with ADT SCHAFFEN. Expected shipment time is 3-6 business days, all other factors being optimum.
All orders sent by ADT SCHAFFEN are fully insured at no extra cost to customers.
In case of loss of order while 'in transit', ADT SCHAFFEN shall re-process the order.
However, ADT SCHAFFEN shall not be responsible for loss of packages during transit or any damages to package (full or partial), once the same has been delivered by the carrier agency at the address provided by the customer at the time of placing of order.
Tracking of Shipment
ADT SCHAFFEN shall provide details of shipment via email alerts to the customer, once package is handed across to the carrier agency. The email alerts shall contain the transport/courier agency's website details along with tracking number and expected date of delivery. The Customer may use the said details to keep a check on status of the package.
Please note that tracking numbers for orders shipped may take up to 24 business hours to become active on the websites.
In Case of Delays
Time to ship mentioned on our website against each item is indicative and approximate values only and sometimes due to situations beyond our control, delays may occur. No refund, returns, replacement & exchange will be entertained for this reason.
If, for any reason, there is going to be a delay in shipping because an item is out of stock or if there is an unusual delay in filling an order, we will notify you by e-mail.
However any dates for delivery are approximate only and we are not liable for any delay in delivering your order or any part of it. We may choose to deliver your order in separate parts. In some cases we may offer to refund you for unfulfilled part of the order.